91)
What action involves reconfiguring or redesigning work, jobs, and processes for
the purpose of improving costs, quality, service, and speed?
A)
Restructuring
B)
Downsizing
C)
Reengineering
D)
Delayering
E)
Benchmarking
Answer: C
Diff:
2 Page Ref: 230
Objective: 7.04 Compare and contrast restructuring and
reengineering.
Learning
Outcome: Compare and contrast approaches
to organizational structure
92)
A firm uses information technology to break down functional barriers and create
a work system based on business processes, products, or outputs rather than on
functions or inputs in
A)
restructuring.
B)
benchmarking.
C)
reengineering.
D)
rightsizing.
E)
delayering.
Answer: C
Diff:
2 Page Ref: 231
Objective: 7.04 Compare and contrast restructuring and
reengineering.
Learning
Outcome: Compare and contrast approaches
to organizational structure
93)
Which pay strategy is NOT a form of incentive compensation?
A)
Bonus system
B)
Hourly wage
C)
Gain sharing
D)
Profit sharing
E)
All of the above are forms of incentive compensation.
Answer: B
Diff:
3 Page Ref: 232-233
Objective: 7.06 Explain how a firm can effectively link
performance and pay to strategies.
Learning Outcome: Describe how organizational performance is
measured
94)
All of the following statements regarding the recent trend in Japan of
switching from seniority-based pay to performance-based approaches are true
EXCEPT
A)
The switch is an effort to cut costs.
B)
The switch is boosting employee morale.
C)
The switch is an effort to increase productivity.
D)
The switch opposes the traditional training of Japanese employees to cooperate
rather than compete.
E)
The switch goes against decades of encouraging workers to work in groups
instead of individually.
Answer: B
Diff:
2 Page Ref: 232
AACSB: Multicultural and Diversity Understanding
Objective: 7.06 Explain how a firm can effectively link
performance and pay to strategies.
Learning
Outcome: Describe how organizational
performance is measured
95)
What pay strategy requires employees or departments to establish performance
targets, which, if exceeded, result in bonuses for all members?
A)
Profit sharing
B)
Bonus system
C)
Salary
D)
Gain sharing
E)
Hourly wage system
Answer: D
Diff:
3 Page Ref: 233
Objective: 7.06 Explain how a firm can effectively link
performance and pay to strategies.
Learning
Outcome: Describe how organizational
performance is measured
96)
Which of these is NOT one of the tests used to determine whether a
performance-pay plan will benefit an organization?
A)
Does the plan capture attention?
B)
Do employees understand the plan?
C)
Is the plan improving communications?
D)
Does the plan pay out when it should?
E)
Does the plan reduce management layers?
Answer: E
Diff:
2 Page Ref: 233
Objective: 7.06 Explain how a firm can effectively link
performance and pay to strategies.
Learning
Outcome: Describe how organizational
performance is measured
97)
What change strategy involves giving orders and enforcing those orders?
A)
Self-interest
B)
Educative
C)
Force
D)
Rational
E)
Defusion
Answer: C
Diff:
2 Page Ref: 234
Objective: 7.08 Describe how to modify an organizational
culture to support new strategies.
Learning Outcome: Explain how to manage resistance to change
98)
Resistance to change can manifest itself through
A)
absenteeism.
B)
sabotaging production machines.
C)
filing unfounded grievances.
D)
unwillingness to cooperate.
E)
all of the above
Answer: E
Diff:
1 Page Ref: 234
Objective: 7.08 Describe how to modify an organizational
culture to support new strategies.
Learning
Outcome: Explain how to manage
resistance to change
99)
A change strategy that attempts to convince people that the change is to their
personal advantage is
A)
defusion.
B)
force.
C)
educative.
D)
rational.
E)
compromise.
Answer: D
Diff:
2 Page Ref: 234
Objective: 7.08 Describe how to modify an organizational
culture to support new strategies.
Learning
Outcome: Explain how to manage
resistance to change
100)
Which of the following is in keeping with the current view of organizational
change?
A)
Organizational change is a project.
B)
Organizational change is a continuous process.
C)
Organizational change is an event.
D)
Organizational change involves unfreezing behavior, changing the behavior, and
then refreezing the new behavior.
E)
All of the above
Answer: B
Diff:
2 Page Ref: 235
Objective: 7.08 Describe how to modify an organizational
culture to support new strategies.
Learning
Outcome: Explain how to manage
resistance to change
101)
Formal statements of organizational philosophy, charters, creeds, materials
used for recruitment and selection, and socialization help an organization
A)
abide by SEC laws.
B)
link culture to strategy.
C)
set guidelines for firing.
D)
increase profits.
E)
manage conflicts between stakeholders.
Answer: B
Diff:
2 Page Ref: 235
Objective: 7.08 Describe how to modify an organizational
culture to support new strategies.
Learning Outcome: Explain how to manage resistance to change
102)
Changing a strategy to fit an existing culture
A)
is usually less effective than changing a firm's culture to fit a new strategy.
B)
is usually more effective than changing a firm's culture to fit a new strategy.
C)
is just as effective as changing a firm's culture to fit a new strategy.
D)
is always the best option.
E)
none of the above
Answer: A
Diff:
2 Page Ref: 235
AACSB: Reflective Thinking Skills
Objective: 7.08 Describe how to modify an organizational
culture to support new strategies.
Learning
Outcome: Explain how to manage
resistance to change
103)
Which of the following statements is true?
A)
The pay of the CEO of a Japanese company is about half the pay of the CEO of an
American company.
B)
The CEO of a Japanese company earns more than the CEO of a European company.
C)
In Japan, individual excellence is emphasized over harmony among managers.
D)
Seniority rather than performance has been the key factor in determining pay in
Japan.
E)
All of the above
Answer: D
Diff:
1 Page Ref: 232
AACSB: Multicultural and Diversity Understanding
Objective: 7.08 Describe how to modify an organizational
culture to support new strategies.
Learning
Outcome: Describe how organizational
performance is measured
104)
All of the following are ways and means for altering an organization's culture
EXCEPT
A)
recruitment
B)
restructuring of an organization's design
C)
role modeling
D)
retrenchment
E)
mentoring
Answer: D
Diff:
2 Page Ref: 235
Objective: 7.08 Describe how to modify an organizational
culture to support new strategies.
Learning
Outcome: Explain how to manage
resistance to change
105)
Aspects of an existing culture that are antagonistic to a proposed strategy
should be
A)
preserved.
B)
emphasized.
C)
built upon.
D)
changed.
E)
celebrated.
Answer: D
Diff:
2 Page Ref: 235
Objective: 7.08 Describe how to modify an organizational
culture to support new strategies.
Learning Outcome: Explain how to manage resistance to change
106)
Just-in-time describes
A)
implementing strategies just before bankruptcy.
B)
delivering materials just as they are needed.
C)
a scheduling method for meetings.
D)
a personnel planning method.
E)
a process for improving quality.
Answer: B
Diff:
1 Page Ref: 237
Objective: 7.05 Describe the relationships between
production/operations and strategy implementation.
Learning
Outcome: Discuss best practices for
strategy implementation
107)
A concern in matching managers with strategy is that jobs have relatively
________ responsibilities, while people are ________ in their personal
development.
A)
static; dynamic
B)
dynamic; static
C)
quick; slow
D)
exciting; dull
E)
dull; exciting
Answer: A
Diff:
2 Page Ref: 239
Objective: 7.07 Discuss employee stock ownership plans
(ESOPs) as a strategic-management concept.
Learning
Outcome: Discuss best practices for
strategy implementation
108)
Approximately how many people in the United States are now part of two-career
families?
A)
2 million
B)
8 million
C)
21 million
D)
60 million
E)
85 million
Answer: D
Diff:
2 Page Ref: 241
AACSB: Multicultural and Diversity Understanding
Objective: 7.08 Describe how to modify an organizational
culture to support new strategies.
Learning
Outcome: Discuss best practices for
strategy implementation
109)
In 2012, how many Fortune 500 have women CEOs ?
A)
Two
B)
Five
C)
Twelve
D)
Eighteen
E)
Twenty-four
Answer: D
Diff:
2 Page Ref: 241
AACSB: Multicultural and Diversity Understanding
Objective: 7.08 Describe how to modify an organizational
culture to support new strategies.
Learning Outcome: Discuss best practices for strategy
implementation
110)
For what reason did Boeing fire CEO Harry Stonecipher?
A)
Poor company performance
B)
Enforcing discriminatory hiring practices
C)
Having an extramarital affair
D)
Stealing from the company
E)
Exorbitant use of company planes
Answer: C
Diff:
2 Page Ref: 241
AACSB: Ethical Understanding and Reasoning Abilities
Objective: 7.08 Describe how to modify an organizational
culture to support new strategies.
Learning
Outcome: Discuss best practices for
strategy implementation
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