Which component of emotional intelligence (EI) enables a manager to have a deep understanding of the existence and importance of cultural and ethnic differences?

71.

Which of the following is not a part of the three broad sets of capabilities that a leader should possess?    A.  technical skills B.  cognitive abilities C.  physical abilities D.  emotional intelligence Leadership traits may be grouped into three broad sets of capabilities: purely technical skills (like accounting or operations research), cognitive abilities (like analytical reasoning or quantitative analysis), and emotional intelligence (like self-management and managing relationships).

AACSB: Analytic Blooms: Remember Learning Objective: 11-03 The crucial role of emotional intelligence (EI) in successful leadership as well as its potential drawbacks. Level of Difficulty: 1 Easy Topic: Emotional Intelligence: A Key Leadership Trait

72.	All of the following are components of emotional intelligence (EI) except _____________.    A.  self-awareness B.  self-regulation C.  self-promotion D.  empathy The five components of EI are: self-awareness, self-regulation, motivation, empathy, and social skill.

AACSB: Analytic Blooms: Remember Learning Objective: 11-03 The crucial role of emotional intelligence (EI) in successful leadership as well as its potential drawbacks. Level of Difficulty: 1 Easy Topic: Emotional Intelligence: A Key Leadership Trait

73.

Which component of emotional intelligence (EI) enables a manager to have a deep understanding of the existence and importance of cultural and ethnic differences?    A.  self-awareness B.  empathy C.  social skills D.  self-regulation Empathy means thoughtfully considering employee feelings, along with other factors, in the process of making intelligent decisions. Globalization typically involves cross-cultural dialogue that can easily lead to miscues. Empathetic people are attuned to the subtleties of body language; they can hear the message beneath the words being spoken. They have a deep understanding of the existence and importance of cultural and ethnic differences.

AACSB: Analytic Blooms: Remember Learning Objective: 11-03 The crucial role of emotional intelligence (EI) in successful leadership as well as its potential drawbacks. Level of Difficulty: 1 Easy Topic: Emotional Intelligence: A Key Leadership Trait

74.

The following two components of emotional intelligence (EI) deal with personal ability to manage relationships with others.    A.  motivation and self-awareness B.  self-regulation and empathy C.  empathy and social skill D.  motivation and empathy While the first three components of EI are all self-management skills, the last two, empathy and social skill, concern the ability of a person to manage relationships with others.

AACSB: Analytic Blooms: Remember Learning Objective: 11-03 The crucial role of emotional intelligence (EI) in successful leadership as well as its potential drawbacks. Level of Difficulty: 1 Easy Topic: Emotional Intelligence: A Key Leadership Trait

75.

Which of the following is not a characteristic of a successful learning organization?    A.  It creates a proactive, creative approach to the unknown. B.  It actively solicits the involvement of employees at all levels. C.  It regularly engages in activities to reinforce the status quo. D.  It enables everyone to use their intelligence and apply their imagination. A learning organization is one that creates a proactive, creative approach to the unknown, characterized by: (1) inspiring and motivating people with a mission and purpose, (2) empowering employees at all levels, (3) accumulating and sharing internal knowledge, (4) gathering and integrating external information, and (5) challenging the status quo and enabling creativity.

AACSB: Analytic Blooms: Understand Learning Objective: 11-04 The importance of developing competency companions and creating a learning organization. Level of Difficulty: 2 Medium Topic: Developing Competency Companions and Creating a Learning Organization

76.

Inspiring and motivating people with a mission or purpose is a ______________ for developing an organization that can learn and adapt.    A.  necessary and sufficient condition B.  necessary, but not a sufficient condition C.  goal, but not a necessary condition D.  goal and a required precondition Inspiring and motivating people with a mission or purpose is a necessary but not sufficient condition for developing an organization that can learn and adapt to a rapidly changing, complex, and interconnected environment.

AACSB: Analytic Blooms: Understand Learning Objective: 11-04 The importance of developing competency companions and creating a learning organization. Level of Difficulty: 2 Medium Topic: Developing Competency Companions and Creating a Learning Organization

77.

In order to create an environment where employees can achieve their potential as they move the organization towards its goals, the manager role needs to be that of _____________.    A.  resource allocator B.  resource controller C.  a flexible resource D.  an advocator of the status quo Instead of viewing themselves as resource controllers and power brokers, leaders must envision themselves as flexible resources willing to assume numerous roles as coaches, information providers, teachers, decision makers, facilitators, supporters, or listeners, depending on the needs of their employees.

AACSB: Analytic Blooms: Understand Learning Objective: 11-04 The importance of developing competency companions and creating a learning organization. Level of Difficulty: 2 Medium Topic: Developing Competency Companions and Creating a Learning Organization

78.

When important decisions need to be made at WBG Construction, CEO Greg Burrill asks all employees with relevant knowledge or a stake in the outcome for their thoughts. This collaborative approach recently led to a decision that not only sold a house but also inspired a new floor plan that appealed to a whole new segment of buyers. This is an example of _____________.    A.  hierarchical control B.  knowledge management C.  enabling heroes and drones D.  employee empowerment This is an example of empowering employees, enabling them to feel that their ideas and initiatives will be valued and will enhance firm performance.

AACSB: Analytic Blooms: Apply Learning Objective: 11-04 The importance of developing competency companions and creating a learning organization. Level of Difficulty: 3 Hard Topic: Developing Competency Companions and Creating a Learning Organization

79.

Functional benchmarking _____________.    A.  is not very useful for organizations with a divisional organizational structure B.  endeavors to determine best practices regardless of industry C.  restricts the search for best practices to competitors D.  is useful when researching industry-specific standards There are two primary types of benchmarking. Competitive benchmarking restricts the search for best practices to competitors, while functional benchmarking endeavors to determine best practices regardless of industry.

AACSB: Analytic Blooms: Understand Learning Objective: 11-04 The importance of developing competency companions and creating a learning organization. Level of Difficulty: 2 Medium Topic: Developing Competency Companions and Creating a Learning Organization

80.

Which of the following is not a guideline an organization can use to promote the challenging of the status quo?    A.  establishing a culture of dissent B.  forcefully creating a sense of urgency C.  fostering a culture that encourages risk taking D.  creating a results-based reward system Perhaps the best way to challenge the status quo is for the leader to forcefully create a sense of urgency. Establishing a culture of dissent can be another effective means of questioning the status quo and serving as a spur toward creativity. Closely related to the culture of dissent is the fostering of a culture that encourages risk taking.

AACSB: Analytic Blooms: Understand Learning Objective: 11-04 The importance of developing competency companions and creating a learning organization. Level of Difficulty: 2 Medium Topic: Developing Competency Companions and Creating a Learning Organization